Refund Policy
Our refund terms and conditions for all services
Table of Contents
1. General Refund Policy
All Sales Are Generally Final
Due to the nature of our educational and consulting services, we do not offer refunds for completed services.
Completed Services
- • Completed consultation calls
- • Delivered educational materials
- • Educational coaching services rendered
Digital Access
- • Access to premium content
- • Membership fees for services provided
- • Platform access fees
2. Consultation Call Refunds
For consultation calls, refunds may be considered only under the following circumstances:
Cancellation 24+ Hours in Advance
Full refund if the call is cancelled at least 24 hours before the scheduled appointment time.
Technical Issues on Our End
If the call cannot be completed due to technical difficulties on our part, a full refund will be issued.
No-Show by Our Team
If we fail to show up for a scheduled call without prior notice, a full refund will be issued.
Important Note
No refunds will be issued for no-shows by clients or cancellations made less than 24 hours before the scheduled appointment.
3. Educational Materials and Courses
Due to the digital nature of our educational content, refunds for educational materials, courses, or digital products are generally not available once access has been granted.
Duplicate Purchases
If you accidentally purchase the same product twice, we will refund the duplicate purchase.
Technical Issues
If you are unable to access purchased content due to technical problems on our end that we cannot resolve within 48 hours.
Material Misrepresentation
If the product description significantly differs from what was delivered.
4. Coaching Services
Pre-Service Cancellation
If you cancel before we begin your coaching program, you may be entitled to a partial refund of any upfront fees, minus administrative costs.
Service Termination
If you terminate our coaching services mid-program, no refund will be issued for fees already paid for the current period.
Completed Sessions
Fees for completed coaching sessions and delivered educational materials are not subject to refunds.
5. Subscription Services
Cancellation
You may cancel your subscription at any time, but no refunds will be issued for the current billing period.
Future Billing
Cancellation will prevent future charges, but you will retain access to services until the end of your current billing period.
Annual Subscriptions
For annual subscriptions, refunds may be considered on a prorated basis if cancelled within the first 30 days, minus a 10% administrative fee.
6. Refund Request Process
To request a refund, please follow these steps:
Contact us at contact@leyyoninvestments.com within 7 days of the service delivery or purchase.
Provide your order number, purchase date, and reason for the refund request.
Include any relevant documentation or evidence supporting your refund request.
Allow 5-10 business days for us to review your request and respond.
7. Refund Processing
If your refund request is approved:
Payment Method
Refunds will be processed using the same payment method used for the original purchase.
Processing Time
Processing time may take 5-10 business days depending on your payment provider.
8. Non-Refundable Items
The following items are strictly non-refundable:
9. Dispute Resolution
If you disagree with our refund decision, you may:
Request Management Review
Request a review by our management team by emailing contact@leyyoninvestments.com
Provide Additional Documentation
Provide additional documentation or evidence to support your case
Credit Card Dispute
If you paid via credit card, you may contact your credit card company to dispute the charge
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us at:
Leyyon Investments, LLC
7901 4th St North, Suite 300
St. Petersburg, FL 33702
contact@leyyoninvestments.com
Phone
+1 (305) 701-1353