Refund Policy
Our refund terms and conditions for all products and services
Table of Contents
1. Overview
This Refund Policy applies to all products and services offered by Leyyon Investments, LLC (“Leyyon,” “we,” “our,” or “us”), including digital educational products, online courses, subscription services, coaching and mentorship programs, and live educational events. By completing a purchase, you acknowledge and agree to the terms of this policy.
This policy should be read together with our Terms & Conditions. Nothing in this policy excludes or limits any rights you may have under mandatory consumer protection laws in your jurisdiction that cannot be waived by agreement (see Section 10).
Scope. This policy applies solely to educational products and services purchased directly through leyyoninvestments.com. Financial instruments and investment products are not sold through this website and are not covered by this policy.
2. Digital Products (Ebooks & Downloads)
Our ebooks and other digital downloads are delivered instantly upon purchase. Because access is immediate and the content cannot be returned, all sales of digital downloads are final once access has been granted.
We will issue a full refund in the following situations:
- •Duplicate purchase: You accidentally purchased the same product more than once.
- •Technical failure: You cannot access the product due to a technical problem on our end that we cannot resolve within 48 hours.
- •Material misrepresentation: The product delivered differs materially from its published description.
EU & UK customers: By purchasing a digital download, you expressly request immediate delivery and acknowledge that once delivery begins, you lose your statutory 14-day right of withdrawal, as permitted under applicable consumer law.
3. Professional Trading Course — 30-Day Guarantee
We stand behind the quality of our Professional Trading Course. Course purchases are covered by a 30-day money-back guarantee, subject to the following conditions:
- •Your refund request is submitted within 30 days of the original purchase date;
- •You have completed less than 10% of the course content, as measured by module completion in your student dashboard; and
- •You have not previously received a refund under this guarantee.
If these conditions are met, we will refund 100% of your course purchase price. If you purchased the course as part of a bundle, the refund will be calculated proportionally based on the bundle allocation, and access to all bundled components will be revoked upon refund.
The purpose of the completion threshold is simple: the guarantee exists to protect students who genuinely find the course is not the right fit — not to allow full consumption of course materials followed by a refund request.
4. Subscription Services (EdgeForge and Other Memberships)
This section applies to all recurring subscription services we offer, including EdgeForge and any other membership or recurring-access products.
Free Trials. Where a free trial is offered, no payment method is charged during the trial, so no refund is applicable. If you do not subscribe after your trial, your access simply adjusts or ends according to the trial terms.
Monthly Subscriptions. You may cancel your subscription at any time through your account dashboard. Cancellation stops future billing; you retain access through the end of your current billing period. Payments already made for the current billing period are non-refundable.
Annual Subscriptions. Annual plans may be refunded within 30 days of the billing date. Approved refunds are calculated as the annual amount paid minus one month of service at the standard monthly rate for your subscription tier. After 30 days, annual payments are non-refundable, but you may cancel renewal at any time.
Billing Errors. If you believe you were billed in error, contact us within 60 days of the charge and we will investigate and promptly correct any verified error.
5. Coaching & Mentorship Services
Single Sessions
- •Cancellations or rescheduling requests made at least 24 hours before the scheduled session: full refund or free reschedule, your choice.
- •Cancellations made less than 24 hours before the session, or client no-shows: fees are forfeited.
- •If we cancel, fail to attend, or cannot complete a session due to a technical failure on our end: full refund or free reschedule, your choice.
Multi-Session Packages
- •Before your first session: full refund, minus payment processing costs (up to 3%).
- •Within 30 days of purchase, after sessions have begun: refund for unused sessions, with completed sessions valued at our standard single-session rate rather than the discounted package rate.
- •After 30 days: package fees are non-refundable, but unused sessions remain available for scheduling for 12 months from the purchase date.
6. Live Sessions, Webinars & Events
- •If we cancel a paid live event and do not reschedule it, you will receive a full refund.
- •If you are unable to attend a paid live event, no refund is issued, but where a recording is produced we will provide you access to it.
- •Free events are not eligible for any monetary compensation.
7. How to Request a Refund
- •Email contact@leyyoninvestments.com with the subject line “Refund Request.”
- •Include your full name, order number or receipt, purchase date, and the reason for your request.
- •We will review your request and respond within 5 business days.
- •Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your payment provider.
8. Chargebacks — Please Contact Us First
We are committed to resolving billing concerns fairly and quickly. Please contact us before initiating a chargeback or payment dispute with your bank or card issuer — most issues can be resolved within days.
Initiating a chargeback without first contacting us, or filing a chargeback that contradicts this policy after receiving access to purchased content, may result in immediate suspension of account access and ineligibility for future purchases. We maintain records of purchases, content access, and communications, and we reserve the right to contest chargebacks we believe to be invalid.
9. Non-Refundable Items
The following are not eligible for refunds under any circumstances, except where required by law:
- •Services that have been fully delivered or completed
- •Digital content that has been substantially consumed (beyond the thresholds described above)
- •Customized or personalized deliverables
- •Administrative and third-party payment processing fees
- •Purchases cancelled due to a violation of our Terms & Conditions
10. Your Statutory Rights
EU & UK Customers (including Germany, France, Italy, the Netherlands, Austria, Luxembourg, and Ireland). You may have a 14-day right of withdrawal for online purchases. For digital content, this right is waived when you expressly consent to immediate delivery, as described in Section 2. For services, if you request that services begin during the withdrawal period, you may owe a proportionate amount for services performed before withdrawal.
Switzerland. Swiss law does not provide a general statutory right of withdrawal for online purchases. The refund terms and guarantees described in this policy apply to you in full.
United Arab Emirates & Singapore.Nothing in this policy limits any non-waivable rights you hold under the UAE Consumer Protection Law or Singapore’s Consumer Protection (Fair Trading) Act. The refund terms and guarantees described in this policy apply to you in full.
South Africa. Under the Electronic Communications and Transactions Act, you may have a 7-day cooling-off period for certain electronic transactions. This cooling-off right does not apply to digital content that has been accessed or unsealed, or to services scheduled for a specific date or period. Where the cooling-off right applies, it prevails over this policy.
Australian Customers. Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
Canadian Customers. Nothing in this policy limits any non-waivable cancellation or refund rights you hold under applicable provincial consumer protection legislation.
Other Jurisdictions. Where local consumer law grants you non-waivable rights that exceed this policy, those rights prevail.
11. Fair Use of This Policy
Refund guarantees exist to protect genuine customers. We reserve the right to decline refund requests, terminate access, or refuse future purchases where we identify abuse of this policy, including repeated refund claims across products, content scraping or bulk downloading prior to a refund request, or fraudulent payment activity.
12. Changes to This Policy
We may update this Refund Policy from time to time. Changes take effect when posted on this page with an updated effective date and apply to purchases made after that date. Each purchase is governed by the version of this policy in effect at the time of purchase.
13. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us at:
Leyyon Investments, LLC
4901 4th St N
St. Petersburg, FL 33703
contact@leyyoninvestments.com
Phone
+1 (305) 701-1353